Frequently Asked Questions
Thank you for shopping with The Quirky Oven. We aim to please and we intend to do everything we can to ensure that you are blissfully content with your purchase.
We currently offer next day delivery within South East London, pick up is also available.
Please note, due to the busy period with the courier company, next day delivery can now take up to 48hrs from the time it is dispatched
Once an order is placed, it will be processed and shipped within 24 hours. Orders will be posted Monday to Friday (excluding Bank Holidays).
Monday for Wednesday Delivery
Tuesday for Thursday Delivery
Wednesday for Friday Delivery
Thursday for Monday unless Saturday Delivery was selected (extra fee for Saturday delivery).
Orders placed on Thursday, Friday, Saturday and Sunday will be sent on Monday for Tuesday Delivery.
We do not deliver on public holidays or the day after a public holiday.
All our food are hand made fresh without any preservative, cooled down quickly to maintain food quality including flavour, texture, colour, aroma and nutrients.
Dispatched the same day for delivery within 24* hours or less.
Please note delivery can take up to 48 hours during busy period
No minimum order.
Our meals are packed in recyclable cardboard boxes or BPA-free food grade resealable pouches. Our pouches are heat sealed to avoid spillages during transit, safe and convenient to store. Your order will arrive in insulated packaging with gel ice that will keep your food in fridge temperature during transit and after delivery.
Delivery starts from £3.99 depending on weight.
Saturday Delivery starts from £12.99
We have been awarded a 5* rating by the FSA (Food Standards Agency) at our last inspection. We also have a Level 3 Food Safety & Hygiene qualification and we comply with food hygiene and Health & Safety training requirements.
Yes we are, we have full Public Liability & Professional Indemnity insurance.
We recommend removing the food from the box and putting it in the fridge or freezer as soon as possible after delivery. If you are not going to be around when your order arrives, please let us know so we can advise our courier to leave the order in a safe place at your address.
If you are not home when your order arrives, the courier will either leave your order in a safe place, leave your order with a neighbour and leave you a card, or return the order to their depot for collection.
Please note that we will deem your order fulfilled in any of these scenarios.